Help
Help Menu
- Finding Items
- Delivery
- フラゲ商品に関するお問い合わせ
- Payment
- HMV @ Loppi
- Special Coupon
- Coupon
- HMV Stores
- About Ponta
- Return Items
- Receiving at convenience store
- Multi-buy Campaign
- Registration
- Used Items
- How to purchase without becoming a registered online member
- コスメ商品について
- My Account
- Overseas Customers
- WorldShoppingについて
- HMV ONLINE Gift Voucher
- Shopping Cart / Wish List
- Gifts
- Security
- エンタメチャンス
- ローチケHMVプレミアム
- List of services ended
Help Headline
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- Q
- Important Notice Regarding Personal Authentication Service (EMV 3-D Secure (3D Secure 2.0)) for Credit Card Use
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- Notice: Revision of Freight for international shipment
Frequently asked questions
This Help Page lists the customer's common questions.
Before contacting to our customer service, please check help categories.
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- Q
- クレジット決済について(2025年03月31日以降のご注文)
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- Q
- 注文後に受取店舗の変更はできますか？
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- Q
- ローソン受取手数料はいくらですか？
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- 商品受け取りまでどの程度かかりますか？
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- What`s Special Coupon?
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- クーポンとスペシャルクーポンについて
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- What is the Standard Time for Delivery?
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- Do you Guarantee All Items on the Site?
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- 全額内金対象商品のお支払いについて
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- Price Range on HMV&BOOKS online
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- About First Press Limited, Novelty and Pre-order Items
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- How Can I Cancel My Order?
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- What is Multi-buy Campaign ？
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- どのような支払い方法がありますか？
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- コンビニ・Pay-easy・ネットバンキング・Edy等での支払いはどうやってするのでしょうか?
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- How Much Do I Pay for Freight?
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- What is “Timed Delivery”？
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- About receiving at convenience stores
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- Can I Change the Delivery Address After I Place My Order?
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- How Can I Pre-order and Reserve Items at HMV STORES?